Reference

How We Handle Your Account Information

We collect what we need to run your account — wallet history from bKash, Nagad and Rocket deposits, device identifiers for login security, and the game sessions you open.

Account wallet recordsDevice and login dataGame session historyContact preferencesData access on request
333 bat How We Handle Your Account Information
DATA HANDLING

Security, Storage and Your Rights

We encrypt payment details between your device and our server, store wallet references in a separate database with restricted access, and log every admin action that touches account records. You control marketing preferences from your dashboard, and you can request a data export or account closure at any time.

Encrypted Transfers

Deposits via bKash, Nagad and Rocket travel over SSL connections — your wallet PIN never reaches us, and the payment gateway sends only a masked transaction token we use to credit your balance.

Cookie Choices

Session cookies keep you logged in; analytics cookies track page speed and lobby navigation. You can block non-essential cookies in your browser settings — the site still works, but load-time reporting may be incomplete.

Data Retention

Active records stay accessible while your account is open. Closed accounts are archived and anonymized after the period required by financial audit rules in regions where we operate — typically twelve to twenty-four months.

Access and Deletion

Email our privacy address with your registered mobile number to request a copy of what we hold or ask us to delete your data. Deletion completes within thirty days unless local law requires us to keep specific records longer.

POLICY CONTACT

How to Reach Us About Your Data

If you have questions about what we collect, want to update your contact preferences, or need a copy of your records, use any of the channels below. Include your registered mobile number so we can verify your account before sharing information.

Privacy Email Send data access or deletion requests to our privacy inbox. We respond within five business days with next steps or the file export you asked for.
Account Settings Log into your wallet dashboard and open the profile tab — you can toggle marketing messages, change your email address, and see the device list we have on file.
Live Chat Flag Start a support chat and type 'privacy request' — the agent will escalate to our data team and you'll get a ticket reference within minutes.

Common Data Questions

We log the transaction ID, the timestamp, the amount you sent, and a masked wallet reference. Your PIN, full account number and personal bKash or Nagad profile details never reach our server — the gateway handles those and sends us only a token.

Yes. Log into your wallet dashboard, open the profile tab, and scroll to 'Connected Devices.' You'll see device type, browser, IP location and the last login time. Remove any device you don't recognize from that screen.

Open account settings, go to 'Notifications,' and toggle off promo emails or SMS alerts. You'll still receive wallet transaction confirmations and security notices — those are account-essential and can't be disabled while your account is active.

Closed account records are archived and anonymized after the retention period required by financial audit standards in jurisdictions where we operate — usually twelve to twenty-four months. After that, personal identifiers are stripped and only aggregated session data remains.

We delete what we legally can and anonymize the rest. Financial transaction logs, withdrawal verification records and audit trails may need to stay on file for the period set by regional regulations — we'll tell you exactly what remains and how long when you submit the request.

Game studios see only the session data needed to run their tables and slots — a unique player ID, bet amounts, round outcomes. They do not receive your mobile number, wallet history or device fingerprint. Their own privacy policies govern how they handle session logs.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.