What We Collect and Why
When you open an account, we capture your mobile number, the payment method you select — bKash, Nagad or Rocket — and transaction identifiers so we can match incoming deposits to your wallet. We log device type, IP address and browser fingerprint to prevent duplicate accounts
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and protect against unauthorized access. Game providers send us session start times, bet amounts and round outcomes so we can display your history and settle disputes. We store chat transcripts when you reach support and keep withdrawal requests with their verification status until payout clears. Cookie
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consent is recorded the first time you visit; we use session cookies to keep you logged in and analytics cookies to measure page load speed and lobby navigation paths. We do not sell this data to third parties. Retention depends on local regulatory guidance and our
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internal audit schedule — active account records remain accessible while your account is open; closed accounts are archived and anonymized after the period required by financial record-keeping standards in jurisdictions where we operate. If you want to see what we hold, request a copy, or ask
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us to delete your data, email the address in the support section below with your registered mobile number. Availability of all services depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.